Privacy Policy

Last Updated: July 2026

At EW Gaming, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or purchase products from us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

Full name
Billing and delivery address
Email address
Telephone number
Date of birth (where required)
Account login information

Order Information

Products purchased
Order history
Delivery information
Returns and refund history

Payment Information

Payments are processed securely through our authorised payment providers.

EW Gaming does not store or retain your full payment card details.

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Cookies and analytics data

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Deliver products to you
Provide customer support
Manage your account
Process refunds and returns
Prevent fraud and unauthorised transactions
Improve our website and services
Comply with legal and regulatory obligations
Send order updates and important service communications

Where you have given your consent, we may also send promotional emails and special offers. You can unsubscribe at any time.

3. Sharing Your Information

We only share your information where necessary to operate our business, including with:

Payment processing providers
Delivery partners (including DPD and DHL)
Fraud prevention services
Website hosting and technology providers
Legal or regulatory authorities where required by law

We never sell your personal information to third parties.

4. Data Security

We use industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

Our website uses secure SSL encryption to protect information transmitted between your device and our servers.

5. Data Retention

We only retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal, tax and accounting requirements.

6. Your Rights

Under UK data protection legislation, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your personal data
Restrict or object to processing
Request a copy of your data (data portability)
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences and help us understand how visitors use our website.

For more information, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised "Last Updated" date.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

EW Gaming
Customer Support
Email: support@ewgaming.co.uk

By using the EW Gaming website, you acknowledge that you have read, understood and agree to this Privacy Policy.